Ladder of conclusions - one of several dialogue tools

The ladder of conclusions * is a human reaction that governs our dialogues. When we decide that we are right about someone, or something, we look for proof that we are right. It happens like this:

1. Bio-reactions: 

In a dialogue, reactions at the chemical level in the brain occur very quickly, judgments are made within 0,07 seconds. Cortisol or oxytocin levels may rise. Our hearts strike faster and the reaction activates feelings of either protection / fear or trust.

2. emotions:

we put labels on our dialogue. Either they feel good or bad and an assessment of the person we are talking to is a friend or an enemy being made. The conclusion here is "I can trust you" or "I can't trust you".

3. Thoughts:

When we climb the ladder of the conclusions and reach the conscious level of thought, we put words on our feelings and create interpretations.

4. beliefs:

When we have created our truth or interpretation, we draw in other beliefs that we have about the situation or the person. It can come from past experiences and we strengthen our thoughts through them.

5. Conclusions:

in the last step - the conclusions - we block ourselves from much of other people's opinions, we stop seeing and hearing other points of view. We may even end up in a state of denial.

If the steps of the conclusions lead us to feel that we cannot trust a person who is the key to ours, and the company's success, it will be easy for us to end up in the world of interpretations. This is done to create the feeling that "I feel good, I am ok". We may have found stories along the steps - own stories. In the defensive state, my history and history are almost never the same. In my story, you are guilty of committing, in your history, I am indebted.

The steps of the conclusions as a dialogue tool

Sometimes two people, perhaps a manager and an employee, maybe an entire group and their leader, end up in a locked position in the dialogue. It can be difficult to pinpoint where the problem lies. It often sounds like this: "We do not reach each other", "They do not understand me" or "They can say what they want, I have still stopped listening". In such a situation, it is possible to be able to disassemble the conversations with the help of dialogue tools to find ways to recover the trust between the persons.

By knowing the steps of the conclusions, you can take perspective and consciously work with your reactions and conclusions. You can also tell others about it. An easy way to question selected truths, create better dialogue, avoid misunderstandings and start from scratch if necessary!

Our dialogue tools Yesbox Puls & Yesbox Samtal engage the entire organization in a time-efficient and innovative way. Welcome to book a free demo here!

* CIQ Conversational Intelligence® Ladder of conclusions. CIQ disseminates knowledge about how to work with neuroleadership to build and maintain trust, integrity, empathy and good judgment.

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